Last updated: August 27, 2026
These Messaging Terms apply to SMS and WhatsApp messages sent by Ecochile Travel through our travel-planning and customer-support messaging programs.
If you opt in, Ecochile Travel may send messages concerning:
Messages may be sent using automated messaging technology, although conversations and support may also be handled by an Ecochile Travel specialist.
Message frequency varies according to your inquiry, booking status, travel dates, and support needs. For SMS, message and data rates may apply. For WhatsApp, mobile data, internet, or other charges imposed by your service provider may apply.
Consent to receive SMS or WhatsApp messages is not a condition of purchasing or using Ecochile Travel’s services.
Consent is specific to the communication channel and type of messaging you select:
Providing a telephone number, submitting a form, making a booking, or communicating with a travel specialist does not by itself enroll you in recurring SMS or WhatsApp messaging.
If you initiate a conversation with Ecochile Travel by SMS or WhatsApp, we may respond to your request through that channel. Initiating a conversation does not constitute consent to unrelated recurring or promotional messages.
You may opt in by providing your mobile telephone number and actively selecting the corresponding optional SMS or WhatsApp consent checkbox on an Ecochile Travel contact or trip-request form.
Each messaging checkbox:
By selecting a messaging checkbox, you confirm that you are the account holder for the number provided or have the account holder’s permission to use that number.
If you do not select a messaging checkbox, you may still submit the form, request a proposal, book a trip, and communicate with Ecochile Travel through other available channels.
Ecochile Travel may send travel inspiration, destination ideas, announcements, or special offers only when you have provided separate consent for promotional messages through the applicable channel.
Promotional consent is separate from consent for requested proposals, customer support, booking communications, and travel updates.
To obtain help with SMS messages, reply HELP to any SMS from Ecochile Travel. You may also contact us at info@ecochile.travel or +1 650 449 6907.
To stop SMS messages, reply STOP to any SMS from Ecochile Travel. We will also honor other clear and reasonable requests to stop SMS communications.
After an SMS opt-out request, you may receive one final confirmation message. No further SMS messages will be sent unless you subsequently reply START or provide new consent.
A general SMS opt-out request stops both operational and promotional SMS messages from the applicable Ecochile Travel messaging program.
To obtain help through WhatsApp, send HELP or contact us at info@ecochile.travel or +1 650 449 6907.
To stop WhatsApp messages, reply STOP, UNSUBSCRIBE, or send another clear message asking Ecochile Travel to stop contacting you through WhatsApp.
We will honor WhatsApp opt-out requests received through WhatsApp or through another reasonable contact method. No further WhatsApp messages will be sent unless you provide new consent or initiate a new conversation that requires a response.
To stop messages through every messaging channel, tell us that you wish to “stop all messaging.”
Ecochile Travel may collect your mobile telephone number, messaging preferences, consent records, and message history to provide the communications you selected, maintain customer-support records, and comply with applicable requirements.
Ecochile Travel does not sell, rent, or share mobile telephone numbers, SMS or WhatsApp opt-in data, or messaging consent records with third parties or affiliates for their own marketing or promotional purposes.
Ecochile Travel may use communications service providers solely to transmit and manage messages on our behalf. These providers may process limited information as necessary to provide those services.
Please review our Privacy and Personal Data Protection Policy for additional information.
Message delivery is not guaranteed and may be affected by network availability, device compatibility, internet access, or service-provider restrictions.
Mobile carriers are not liable for delayed or undelivered SMS messages.
WhatsApp is a third-party service operated independently from Ecochile Travel. Your use of WhatsApp is also subject to WhatsApp’s applicable terms and privacy practices.
Ecochile Travel may update these Messaging Terms periodically. The current version and its effective date will be published on this page.
If Ecochile Travel materially changes the types of messages covered by your consent, we will obtain any additional consent required before sending those messages.
For questions about Ecochile Travel’s SMS or WhatsApp messaging programs, contact:
Ecochile Travel
Email: info@ecochile.travel
Telephone: +1 650 449 6907